At Dayton Freight, we are dedicated to delivering outstanding service to our customers while continuously striving for efficiency and innovation. As part of our ongoing commitment to sustainability and a paperless operation, we will no longer provide paper Delivery Receipts at the time of delivery. Our Drivers will also be equipped with new mobile devices to improve how they navigate each day. You will now be asked to confirm and sign for shipment information on this device and not on paper!
We appreciate your cooperation in adapting to these new initiatives. Below, we’ve included a list of frequently asked questions to help ensure a smooth transition.
Simply put, ELECTRONICALLY!
We understand that many of our customers need this documentation. Some even before the Driver can leave your facility. When a Dayton Freight Driver delivers or departs your location, their new mobile device will automatically generate an electronic Delivery Receipt (eDR) within minutes.
You can then receive an eDR the following ways:
*If you do not have an account code, contact your local Service Center.
Enrolled emails will display on the Delivery Signature Screen on the Driver’s mobile device. Drivers can review this with customers to see what email addresses are enrolled and associated with the shipments on their device at delivery. If you do not see the correct email address, contact your local Service Center to get this corrected.
If you are enrolled and didn’t receive your eDR via email, please check your spam or junk folder. Give it a few minutes and if you still haven’t received it, contact your local Service Center. You can also access your eDR via our website if you have an account, or check with your internal IT for any blocking tools.
If you would like to be unenrolled from receiving eDRs, complete this Unsubscribe Form or contact your local Service Center.
If you would like to individually stop receiving the emails, click Unsubscribe at the bottom of your eDR notification email.
Dayton Freight is looking to decrease our use of paper and streamline internal processes. Many LTL carriers are also moving towards eDRs. With our new mobile devices, we are easily able to obtain electronic signatures and improve the efficiencies of our entire operations.
If you are not sure what shipment you are receiving, we recommend looking at the packing list on the shipment. The Driver will also be able to show you the original BOL on their mobile device.
If you need to make an exception on a delivery, let your Driver know and they will note details on their mobile device. The exception will be noted on the eDR when the shipment is delivered. To make a claim, reference the PRO number, as we will no longer be providing exception numbers for claims.
Yes, unless the Driver’s device in inoperable. In this instance, the Driver would ask you to sign their backup manifest. This will then be scanned in at the local Service Center when the Driver returns for the day and will generate an eDR at that time.